We have a 7-day return policy for purchases from VisionTech Online website (https://visiontech,my). To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us for any return at enquiry@visiontech.my or via Whatapps at 014-6297003. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, hence you will not be getting a refund.

There are times where order processing time will take longer than usual, such as Pre-Order items or hot selling items that may run out of stock. Should there be such a situation, we will contact you to on the soonest available date. If you do not agree to wait for the provided date, we reserve the right to cancel the order and refund to you within 7 working days from the date that payment has been made by customer.

Exchanges

• One-to-One Exchange of Products within 7 Days is applicable for online transactions. Only certain products with a manufacturer’s defect are entitled to a One to One exchange (subject to availability of stock) if:
       1.The product has an actual ‘Manufacturer’s Defect’
      2.The packaging and all its original content (including any software and manuals) is complete and in good condition
      3.The product is accompanied with original receipt
      4.Customer needs to email us within 7 days of the date of Invoice
• Working products found incompatible with customer’s PC or Notebook will not be entitled for any exchange. For exchange or warranty purposes, customer needs to email us at enquiry@visiontech,my and include the following details in the email – Order No, Invoice No, Contact No, Product to exchange, Faulty Reason.
• Customers will have to bear the postage fees for shipping item(s) back to us during the exchange process.
• The One to One Exchange of Products period will be according to the Invoice issued date.

Damages and issues
– Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
– We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.