Order Processing & Standard Shipping

• Most orders are delivered through our designated courier service providers. However, customer can always opt for self pick-up at our retail.
• For Peninsular Malaysia, it usually takes between 2-5 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9.00am to 6.00pm weekdays only.

 

• For East Malaysia, it usually takes between 4-7 working days* (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9.00am to 6.00pm weekdays only.
  
  
• Shipping Time is subject to limitation of courier service and delivery it may take a longer time during peak or festive seasons. 

 

• There are times where order processing time will take longer than usual, such as Pre-Order items or hot selling items that may run out of stock. Should there be such a situation, we will contact you to on the soonest available date. If you do not agree to wait for the provided date, we reserve the right to cancel the order and refund to you. Please refer to the Refund Policy and Terms of Service for more details.
• We will ensure that all products that are shipped have proper packaging but we do not warranty that damages or poor handling by third parties may occur during transit. The customer is responsible to inform us via email at enquiry@visiontech.my or App at +6014-6297003 upon receiving and inspecting the product. 

Shipping Address

• We provide shipping within Malaysia.
• We will ship to addresses provided in the billing address or shipping address during your purchase. Please ensure that correct address and reachable phone number are provided when completing your order.
• We shall not be liable to any damages or losses in the event of an unreachable phone number or incorrect shipping address is provided.
• Please be noted that, the shipment delivery lead time will start on the next working day after your purchase.

 

Self Pick-up
– You can choose to collect your purchases at our retail shop at G22, DK Senza Residence, Jalan Taylors, PJS 7, Bandar Sunway, 47500 Subang Jaya, Selangor, Malaysia

By choosing this option, you agree and understand that the order will require some processing time and will not be available for self pick up instantly, especially if the product needs to be transferred to a desired location. Upon being ready for pick up, you will be contacted via the phone number or email you provided for the order. 

Shipping Address

• We provide shipping within Malaysia.
• We will ship to addresses provided in the billing address or shipping address during your purchase. Please ensure that correct address and reachable phone number are provided when completing your order.
• We shall not be liable to any damages or losses in the event of an unreachable phone number or incorrect shipping address is provided.
• Please be noted that, the shipment delivery lead time will start on the next working day after your purchase.

 

Delayed or Lost Orders

• A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by courier services, especially during peak seasons or other unforeseen circumstances (such as natural disasters, pandemic, war, riot, state of emergency, movement control order or abrupt termination of the third party services). Even though orders normally take much less time than that, we are unable to dispatch a replacement until this period of time has elapsed or unless the parcel has been confirmed as lost by the courier service.

Shipping Costs

• Please refer to the shipping fee calculated upon check out. Shipping costs are calculated based on the volumetric weight of each purchased product. Shipping costs of selected shipping methods are based on the charges imposed by courier services. We reserve the right to update or amend any shipping costs at any time without prior notice.